Terms of service

Welcome to Lorraine’s Gems 💗
By using our website and placing an order, you agree to the following terms and conditions.

⸻

1. General

Lorraine’s Gems provides personalised handmade products created to order. By purchasing from our store, you confirm that all information provided is accurate and complete.

We reserve the right to update or modify these terms at any time without prior notice.

⸻

2. Personalised Orders

Customers are responsible for ensuring that all personalisation details, names, dates, spellings and uploaded images are correct before completing their purchase.

Lorraine’s Gems is not responsible for mistakes submitted by the customer during ordering.

Due to the custom-made nature of personalised products, orders cannot be cancelled, changed or refunded once production has begun.

⸻

3. Product Images

We aim to display product colours and designs as accurately as possible. However, slight variations may occur due to screen settings, lighting, handmade customisation, and material differences.

⸻

4. Pricing & Payments

All prices are listed in EUR (€) unless otherwise stated. Payment must be completed in full before orders are processed and dispatched.

We reserve the right to change prices at any time without notice.

⸻

5. Processing & Shipping

All orders are handmade to order and require processing time before dispatch. Estimated shipping times are provided as a guide only and may vary due to postal delays or busy periods.

Lorraine’s Gems is not responsible for delays caused by postal services, customs or incorrect delivery details provided by the customer.

⸻

6. Returns & Refunds

Please refer to our Refund Policy for full information regarding returns and refunds.

⸻

7. Intellectual Property

All images, designs, logos, product descriptions and content on this website belong to Lorraine’s Gems and may not be copied, reproduced or used without permission.

⸻

8. Privacy

Customer information is used only for processing orders and providing customer service. We do not sell or share personal information with third parties except where required to complete your order.

Please refer to our Privacy Policy for more information.

⸻

9. Contact Information

If you have any questions regarding these Terms of Service, please contact:

📧 lulus_gems@hotmail.com

Thank you for supporting Lorraine’s Gems 💗