Refund policy

At Lorraine’s Gems, every item is handmade and personalised with care. Please read our returns policy before placing your order.

Personalised Items

Due to the custom nature of personalised products, we are unable to accept returns, exchanges or cancellations once your order has been made.

Please ensure all names, dates, spellings and personalisation details are entered correctly when ordering.

Shipping Delays

We are not responsible for delays caused by postal services, customs, or incorrect delivery information provided at checkout.

Contact Us

For any questions regarding your order, please contact us at:

lulus_gems@hotmail.com

Thank you for supporting Lorraine’s Gems 💗