Shipping policy

Shipping Policy

Thank you for shopping with Lorraine’s Gems 💗
Each item is personalised and handmade to order with care and attention.

Processing Times

As all items are custom-made, please allow 3–7 working days for your order to be created before dispatch. During busy periods, turnaround times may be slightly longer.

If you need your order urgently, please contact us before ordering and we will do our best to help.

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Shipping Rates

Shipping costs are calculated at checkout based on your location and chosen delivery method.

Ireland

• Standard Shipping
• Registered Shipping

Delivery Times

Estimated delivery times after dispatch:

* Ireland: 1–3 working days

Please note these are estimated delivery times and may vary during busy periods or due to postal delays.

Personalised Orders

Please ensure all personalisation details, names and spellings are entered correctly when placing your order. Lorraine’s Gems cannot be responsible for customer errors submitted at checkout.

For personalised photo items, customers must provide clear, high-quality images for the best results.

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Lost or Delayed Parcels

We are not responsible for delays caused by postal services, customs or incorrect delivery information entered at checkout. However, we will always do our best to assist you if an issue arises.